Tech Mahindra, SEW Ink Pact to Boost Digital Transformation for Energy, Water Utility Industry

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, and Smart Energy Water (SEW) has entered into a global partnership to accelerate digital transformation for energy and water utility industry.

September 11, 2020. By Manu Tayal

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, and Smart Energy Water (SEW) has entered into a global partnership to accelerate digital transformation for energy and water utility industry.

SEW is a global energy and water cloud platform provider delivering the best customer and workforce experiences to global electric, water and gas utilities.

As per the deal, Tech Mahindra will deliver end-to-end digital solutions accelerating digital transformation for enterprises to make them future-ready with the seamless transformation of operations and enhance the customer experience.

It will also assist SEW in their product development journey to build industry solutions, further to manage speed, scale, and availability for successful integration of cloud services, systems integration, managed services, and consulting services projects.

As part of the collaboration, SEW’s Digital Customer Experience (CX), Workforce Experience (WX), Artificial Intelligence (AI), and Machine Learning (ML) will enable clients to develop a cost-effective digital transformation strategy. 

Commenting on the development, Ritesh Idnani, President, Business Process Services, Tech Mahindra, said that, “as a global digital transformation provider, we support enterprises to adapt the fast-changing digital landscape with scalable, replicable, and sustainable outputs. The partnership with Smart Energy Water (SEW), will enable our energy and utility customers to develop agility and generate greater efficiencies across operational business units, thus significantly improving customer experience and accelerating innovation in rapidly changing markets.”

The two companies will also develop and deliver a complete and personalized solution for the utility industry customers that can meet dynamic customer needs and create a connected experience.

This partnership is expected to help in a rapid and consistent deployment of solutions, reduce customer query resolution time, enable high-quality automation resulting in the reduction of manual errors to give customers a strategic edge in the industry.

As an experienced solution provider in the Energy and Utility business, Tech Mahindra will also address the utility industry’s challenges with a focus on innovative ideas and solutions.

Commenting on the development, Deepak Garg, Chairman and CEO of Smart Energy Water, said that, “SEW is partnering with Energy and Water Utilities worldwide and our customers are asking for scalability, security, best in class CX , WX, AI/ML and other advanced and cutting edge energy and water cloud platform services. This partnership will enable us to gain access to Tech Mahindra’s proven expertise and implementation experience with leading global Utilities. Using SEW’s platforms, utility customers can adopt digital self-service capabilities, gain real-time insights on usage, manage profiles, pay bills, report outages, etc. It will further enable utility clients to transform their operations and optimize workforce efficiency.”

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