Tata Power enhances customer satisfaction by integrating GIS with other Enterprise Systems

Tata Power has announced that it has  implemented Geographical Information system (GIS) in Mumbai in past which provides a comprehensive view of Tata Power’s network elements with geographic advantage.

The purpose of this technology is to help in location based analysis for numerous business processes, short and long term distribution business planning including network feasibilities, technical planning, designing and implementation of distribution projects, network monitoring, customer acquisition and compliance to regulatory queries. Tata Power has now integrated GIS with other Enterprise Systems such as SAP, Electronic Land Record Managements System (eLRMS), Network Planning System, Distribution Management System (DMS), Customer Relationship Management (CRM), Vehicle Tracking System (VTS) and Personal Digital Assistant (PDA). The integration augments work flow management, automated updation of data, synchronisation and tracking of equipment/asset information.

The highlight of some of the integration system is the proactive real time monitoring and analysis of power failure complaints by the Tata Power Call Centre which ensures speedy restoration of power and enhances customer satisfaction. Further, implementation of Personal Digital Assistant for meter data collection has resulted in quick and accurate mapping of new meter locations in GIS. The integration of GIS with Network Analysis System and DMS has resulted in the modeling of the networks more closely and accurately to physical property which has ultimately aided planning, designing, operations with data consistency and common network models.

Speaking on the initiative, Mr. Ashok Sethi COO and ED, Tata Power stated, “Tata Power aims to provide 24x7 uninterrupted power to the city of Mumbai through our efforts in technological advancement and enhancement in customer services. We strongly believe that reliable power supply is a culmination of successful planning, functioning and maintaining of multiple facets of power industry. The future is all about technology based secure and convenient solutions and we are working towards making our systems robust and leveraging the advantages of an integrated landscape to enhance Business Intelligence, data analytics capabilities and improve consumer services.We will continue to work on further innovations in technology to ensure uninterrupted services to our consumers.”

The GIS system and its integration with other Enterprise Systems has enabled Tata Power to become more productive, aware, and more responsive to daily business requirements.