Tata Power-DDL Introduces Digital Modes to Eliminate Waiting Time for Customers

With an aim to strengthen its consumer experience regarding supply related queries, Tata Power Delhi Distribution Ltd (Tata Power-DDL), the distribution arm of Tata Power and Delhi Government, has introduced a number of digital modes to further enhance the ‘No Power Supply’ (NPS) registration process during an ongoing monsoon season.

July 25, 2020. By Manu Tayal

With an aim to strengthen its consumer experience regarding supply related queries, Tata Power Delhi Distribution Ltd (Tata Power-DDL), the distribution arm of Tata Power and Delhi Government, has introduced a number of digital modes to further enhance the ‘No Power Supply’ (NPS) registration process during an ongoing monsoon season.

The rainy season poses multiple challenges for uninterrupted power supply due to several uncontrolled external factors like: damage to network due to heavy rains and strong winds, falling of trees on overhead power lines etc. causing inconvenience to consumers, and such situations call for immediate action by the power utility staff for faster maintenance and restoration of supply in the least possible time, and the key to this is the smart and swift NPS registration process.

With this in mind, the utility giant supplying electricity to a populace of 7 million in North Delhi, has introduced multiple digital touch points to mitigate any disruptions in power supply.

Thus, in order to help the consumer connect faster for no supply related queries, Tata Power-DDL has provided following digital modes with no cost:

1. Missed Call Service @ 96196 19124 through Registered Mobile No. (RMN)

2. WhatsApp @ 7303482071

a. NPSPH or NPSPH XXXXXXXXXX

b. NPSCA or NPSCA XXXXXXXXXXX

3. Mobile App – TPDDL Connect

4. Website – under Customer Zone, Complaint Management through CA No.

However, the company’s Sampark Kendra service will still be available where consumers can call on the Toll Free Number 19124 / 1800 208 9124 using their registered mobile No./ CA No. in case of any queries or concerns.

Meanwhile, it has also been using its social media handles to create awareness about safety measures to be taken during monsoon season and, urging consumers to use ISI marked wires & cables, install ELCB to prevent shocks and report any unsafe situation to the company on 19124.

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