Govt Invites Suggestions on Draft Rules for Rights of Electricity Consumers

In a historic pro-consumer move, the Power Ministry has drafted Electricity (Rights of Consumers) Rules, 2020 and has invited suggestions of electricity consumers up to September 30, 2020 on the same.

The Ministry of Power said in a statement that, electricity consumers are the most important stakeholders in the power sector and sector exists because of them. Having provided access to electricity to all citizens, it is now important to focus on consumer satisfaction.

For this, it is imperative to identify the key services, prescribe minimum service levels and standards with respect to these services and recognize them as rights of consumers, it aded.

With this objective, a draft of Electricity (Rights of Consumers) Rules, 2020 have been prepared for the first time by the Government. It’s main features include –

  • Reliability of service: SERCs to fix average number and duration of outages per consumer per year for DISCOMs.
  • Timely and simplified procedure for connection: Only two documents for connection up to load of 10 kw and no estimation of demand charges for loads up to 150 kw to expedite giving connection.
  • Time period of not more than 7 days in metro cities, 15 days in other municipal areas and 30 days in rural areas, to provide new connection and modify existing connection.
  • 2 to 5% rebate on serving bills with delay of sixty days or more.
  • Option to pay bills in cash, cheque, debit cards, net banking etc but bills of Rs. 1000 or more to be paid online.
  • Provisions related to disconnection, reconnection, meter replacement, billing, payment, etc.
  • Recognition to the emerging category of consumers known as “Prosumers”. Persons who are consumers and have also set up a rooftop units or solarised their irrigation pumps. They will have right to produce electricity for self-use and inject excess in the grid using same point of connection up to limits prescribed by the SERC.
  • Compensation / penalties for delay in service by DISCOMs; compensation to be automatic as far as possible, to be passed on in the bill.
  • 24x7 toll free call centre, web-based and mobile applications for common services like new connection, disconnection, reconnection, shifting of connection, change in name and particulars, load change, replacement of meter, no supply, etc with facilities for sms/email alerts, online status tracking and auto escalation.

For more information on Draft Rules click on the PDF.

  Download the attached file
Policies & Regulations | News published on 17/09/2020 by Manu Tayal

 
 
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