Through Opower's advanced Home Energy Management programs and insights, AEP Ohio has already engaged its customers via more than 25 million personalized communications, helping them save millions of dollars on their energy bills
March 17, 2020. By News Bureau
For 113 years, American Electric Power (AEP) has made modern life possible with the delivery of safe reliable electricity. But the company knows that today's savvy consumer expects more. They want more insight into the cost and impact of their energy use and advice on how to reduce both. Helping guide customers in this evolving energy journey, AEP has selected Oracle Utilities Opower to deliver tailored energy management programs across its portfolio of utilities.
"AEP is committed to delivering personalized touchpoints to each customer," said Scott Neuman, group vice president, Oracle Utilities Opower. "With Opower, AEP will be able to more quickly develop and scale new products and services that engage customers with the right information at the moment they are most likely to act."
Through Opower's advanced Home Energy Management programs and insights, AEP Ohio has already engaged its customers via more than 25 million personalized communications, helping them save millions of dollars on their energy bills.
Oracle will provide AEP a single customer experience platform built atop a common, secure data model that spans everything from energy efficiency to digital self-service to device automation. By consolidating nine different vendor solutions with the Opower platform, AEP will be able to enhance the customer journey across its utilities by providing customers:
AI will move from being a good-to-have technology to a must-have technology
We Need to Create Employment Opportunities that would Inspire Women to Join Clean Energy Space
There Must be a Penal Mechanism on Discoms for Delay in Signing PPAs, Payments Release
India’s Power Sector Must be Financially, Physically Resilient to Secure Investments it Needs